Terms of Service

Welcome to APAWLO Pets! These Terms of Service ("Terms") apply when you access or use our website at www.apawlopets.com ("Website"), or purchase products or services from us. By using the Website, you agree to be bound by these Terms.

 

1. Overview

This Website is operated by Red Dog Social Pty Ltd, trading as APAWLO Pets ("we", "us", "our"). Throughout the site, the terms "you" and "your" refer to users, customers, and browsers of the site.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by these Terms, including additional terms and policies referenced or linked herein. If you do not agree to these Terms, you must not access or use the Website.

We reserve the right to update, change or replace any part of these Terms by posting updates to the Website. Your continued use of the Website after such changes constitutes your acceptance.

Our store is hosted on Shopify Inc., which provides the platform for us to sell our products and services.

2. Online Store Terms

By agreeing to these Terms, you confirm that you are at least 18 years old, or the legal age of adulthood in your region. If you are under 18, you must have permission from a parent or legal guardian to use this site or make purchases. You also agree that any minor dependents using this site do so with your consent and supervision.

You must not use our products for illegal or unauthorised purposes. You must not transmit any code of a destructive nature. A breach of these Terms may result in the immediate termination of your access to our services.

3. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. Your content (excluding credit card info) may be transferred unencrypted and adapted for technical requirements.

You agree not to reproduce, sell, or exploit any part of the Service without written permission.

The headings used in this agreement are for convenience only and do not affect the interpretation of these Terms.

4. Accuracy, Completeness & Timeliness

Information on our Website may not always be accurate or current. We are not liable if you rely solely on the material presented. You agree it’s your responsibility to monitor changes.

This Website may include historical information, which is provided for reference only and may not be current. We may modify Website content at any time but are under no obligation to update it.

5. Modifications to the Service and Prices

Prices are subject to change without notice. We may modify or discontinue the Service or products without notice. We are not liable for any resulting impact.

6. Products or Services

Products and services may be exclusive to the Website and subject to limited quantities. Descriptions and pricing may change at any time.

We do not guarantee the accuracy of product imagery on your screen. We may limit product availability by region or individual, at our discretion.

We do not guarantee that products or services will meet your expectations or that errors will be corrected.

7. Billing & Account Information

We reserve the right to refuse or cancel any order. We may limit quantities purchased per person, household, or order. These restrictions may include orders under the same customer account, credit card, or billing/shipping address.

We may contact you using the information provided to verify or update an order.

You agree to provide accurate and up-to-date account and payment details. If using third-party payment providers like Klarna or Afterpay, you are subject to their terms and conditions. We are not liable for issues arising from your use of those services.

8. Shipping & Delivery

We ship globally. Shipping times, rates, and restrictions are outlined in our Shipping Policy.

Customs & Duties: International buyers are responsible for any import duties, taxes, or customs fees. We are not responsible for delays related to customs clearance.

9. Returns & Refunds

Our Refund Policy outlines the terms for returns and refunds. Certain items, such as discounted products and digital downloads, may not be eligible for return.

10. Digital Products

All digital product sales are final. No refunds will be given except as required by Australian Consumer Law.

Digital downloads and related content are for personal use only and may not be copied, shared, resold, or distributed in any form. Unauthorised distribution may result in legal action.

11. User Content & Submissions

By submitting content (e.g. reviews, photos), you grant us a royalty-free, worldwide, non-exclusive license to use, reproduce, and distribute the content for promotional purposes. You confirm you hold the rights to any submitted content.

We may, but are not obligated to, monitor or remove content we deem inappropriate, offensive, or in breach of these Terms.

12. Intellectual Property

All site content, including trademarks, logos, product designs, digital downloads, text, graphics, and images, are the property of APAWLO Pets or our licensors and are protected under intellectual property law.

You may not use, reproduce, distribute, or exploit any part of the Website or its contents without our express written consent.

13. Affiliate Program

Our Affiliate Program is powered by GoAffPro and is governed by GoAffPro's standard platform terms in addition to APAWLO Pets' own guidelines.

Affiliates must:

• Be at least 18 years of age (or have parental consent where allowed)
• Promote APAWLO Pets in a truthful and ethical manner
• Use their unique referral link to earn commissions on qualifying sales

Affiliates may not:

• Earn commission on purchases made using their own referral link
• Use discount, voucher, or coupon websites unless expressly approved
• Engage in misleading advertising, spamming, or keyword bidding on brand terms

We reserve the right to reject or terminate any affiliate account at our sole discretion, including cases of suspected fraud or violation of these terms.

Commission payouts are subject to minimum thresholds and may be adjusted for refunds, returns, or cancelled orders.. Affiliates must promote APAWLO Pets truthfully and must not engage in misleading or unethical promotion. We may terminate any affiliate account at our discretion.

14. Ambassador Content

From time to time, APAWLO Pets may invite individuals to participate as ambassadors to help promote our brand and products. As part of this program, we may provide a secure Google Drive folder or other shared platform to facilitate content collection.

By uploading any photos, videos, or other media content to the provided folder, you agree that:

• APAWLO Pets may use, modify, distribute, and publish this content across our website, social media channels, advertising platforms, and other marketing materials;
• You will not be entitled to additional credit, approval, or compensation for any use of the content;
• You confirm that the content is your own original work and does not infringe on any third-party rights.

Participation in our ambassador program is voluntary, and APAWLO Pets reserves the right to decline or discontinue ambassador partnerships at any time.

15. VIP Groups & Private Communities

We may offer access to exclusive APAWLO Pets communities, including closed VIP groups, messaging chats, or similar platforms.

By participating in these spaces, you agree to:

• Keep all shared content, announcements, updates, and discussions confidential;
• Not share, publish, screenshot, forward, or otherwise disclose any content outside the group without our written consent;
• Respect other participants and uphold community guidelines where applicable.

Breach of confidentiality or group rules may result in removal from the group and further action at APAWLO Pets' discretion.

16. Mobile Marketing

By opting into our SMS service, you agree to receive recurring text messages. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance.

We are not liable for delayed or undelivered messages.

17. Third-Party Tools & Links

Our Website may link to third-party websites or tools. We are not responsible for their accuracy, availability, or policies. You use them at your own risk.

18. Errors & Omissions

We reserve the right to correct any errors or omissions on the Website, and to cancel or update orders where information is incorrect. We are not obligated to update any information except where legally required.

19. Prohibited Uses

You may not use our Website or its content:

• For unlawful purposes
• To infringe on intellectual property rights
• To harass, abuse, or discriminate
• To transmit malware
• To collect personal data without consent
• To interfere with site functionality or security

We reserve the right to terminate your use of the Service for prohibited conduct.

20. Limitation of Liability

We do not guarantee uninterrupted or error-free service. To the extent permitted by law, APAWLO Pets will not be liable for any indirect, incidental, or consequential damages.

This clause does not override your rights under Australian Consumer Law.

21. Indemnification

You agree to indemnify APAWLO Pets, its employees, directors, and affiliates against any claims arising from your breach of these Terms or violation of law.

22. Severability

If any provision of these Terms is deemed invalid or unenforceable, the remainder shall continue in full force.

23. Termination

These Terms remain in effect unless terminated by either party. We may terminate your access for breach of these Terms.

Any obligations or liabilities incurred prior to termination will survive.

24. Governing Law

These Terms are governed by the laws of Queensland, Australia. All disputes shall be submitted to the jurisdiction of QLD courts.

25. Contact Information

Questions about these Terms should be directed to: support@apawlopets.com.au